I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates.
#Aircall help center how to#
As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. Easy to navigate thanks to everything being clearly labeled. We were also able to see what the crew was doing at all times so that we could keep track of everything.Īircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. Improve the efficiency of the call center's day-to-day operations.
Lots of improvement could be done there in my opinion (tags, search for users.) There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it. Depending on the company's need it is not that overpriced. The reporting is not deep unless you pay higher membership. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue ! I love the sms tool available for France and UK, it is very handy for reaching busy customers The ability to call from any country and centralizing the contacts with links to our database. I am satisfied and looking forward to the next big feature release ! Its features keep on being improved, the team seems to be very feedback oriented. It has some flaws but Aircall is definitely my first choice. I do not see myself using another software.